Variable data is not loading in cockpit


#1

Hi,

We are using Camunda-7.6.2 with a 6 node Cluster on Weblogic & we use Oracle for the database ( which supports READ COMMITTED ).

Issue we are facing now:
1: Variable data not loading at all for 1 hour of wait time. [Refer to Pic-1]


2: After waiting for 1 hour or So… comes up with message “No Process Variables”[Refer to Pic-2]

PFA screenshot.

Any help is appreciated.

Thanks,
Sudhanshu Dash


#2

Are you able to view the variables in runtime?
what is your history level set to?


#3

Yes, Am able to view the variables in run time.
History level set to full.
FYI:
full

–Sudhanshu


#4

Are you using any history cleanup?
Can you verify that the variables are in the DB’s history tables?


#5

No, We are not using any history cleanup.
Yes variables are present in DB table(act_hi_varinst).

  1. The issue occurs when the size of data in table “act_hi_varinst” increases drastically. But this does not happen when the size of data in that table is less.

#6

Sounds to me like a DB configuration problem, i’m not familiar enough with oracle db config to make a suggestion.

Since you’re an EE customer I’d suggest you consider creating a support ticket.


#7

Could you please help me to create a ticket with Camunda Enterprise support team.


#8

Hi @Sudhanshu_Sekhar,

have a look at the docs: https://docs.camunda.org/enterprise/support/

Hope this helps, Ingo