Task (UserTask and humanTask) Escalation

  1. Does camunda support escalating humanTask to supervisor hierarchy after task timeout and also explicitly if required?
  2. How does camunda support escalation of userTask to supervisor hierarchy?

Hi @Suhas_Kulkarni,

You can implement your logic in a task listener to be invoked on timeout event.

https://docs.camunda.org/manual/latest/user-guide/process-engine/delegation-code/#defining-a-task-listener

You can reassign a task explicitly through cockpit app, tasklist app or even through REST API

https://docs.camunda.org/manual/latest/reference/rest/task/post-assignee/

Camunda does support escalation & timeout events. But camunda doesn’t know hierarchical levels of user. You should provide a implementation to select the supervisor at runtime for escalations.