SLA Breach in userTask

Hi ,

Is there any functionality , if user is delaying to perform the task then notification should be trigger.

How to do this?

Regards,

One example is show here:

The UserTask “Main Task” gets a non-interrupting boundary timer event assigned.
When timer fires, the “Escalation Task” gets activated.
Non-interrupting means, the UserTask “Main Task” is still active.
You might also use an interrupting timer, if you want UserTask “Main Task” to be cancelled.

Regards, Frank

Thanks Frank. I got it .

Regards

This has the possibility of causing a deadlock at the parallel gateway so i would model it slightly differently.

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hi @Niall, in this case considering the timer attached is non interrupting and timer is fired. There would be on token at Task and one at Escalation. If Escalation is completed would it complete the entire instance or there would be one token active at Task? While we are at it can you pls help me with setting up custom time for the timer, Say in a variable ${fireTimer}. What sort of format would I have to send the fireTimer value from rest api?

The process only comes to an end when all tokens have reached an end event - so in this case after the escalation there process will continue.

You can find detials on how the timer works here
https://docs.camunda.org/manual/7.10/reference/bpmn20/events/timer-events/