Hello every body,
I design a ticketing system as follow:
ticketing-system.bpmn (14.8 KB)
As you can see, There is loop in my design.
1- an expert confirm and response the ticket
2- if the customer’s problem not solve again an expert response him
The question is that how can i save all variable and history. I mean all the answers of the expert and all replies from customer.
Thanks every body in advance.