ERROR - Mapping generic REST error - Could not get entity names search request

@Helene @felix-mueller

Hello Helen once again I am deploying in kubernates the Optimize and I have a plugin for complex flattener variables, I am not sure why I get this error below. What I did it I stopped Optimize but the Engine and ElasticSearch were still running and then I reimported the data and then I started Optimize and just 1 Process is coming but I have 2 milion processes. Ich am a bit confused from the LOGs below:

07:34:32.835 [main] INFO  o.c.o.s.i.UserTaskIdentityCacheService - Initializing assignee/candidateGroup identity sync.
07:34:32.836 [main] INFO  o.c.o.s.i.UserTaskIdentityCacheService - Scheduling assignee/candidateGroup identity sync
07:34:32.940 [ThreadPoolTaskScheduler-1] INFO  o.c.o.s.i.UserTaskIdentityCacheService - Engine assignee/candidateGroup identity sync complete
07:34:33.132 [main] INFO  o.c.o.s.cleanup.CleanupScheduler - Initializing OptimizeCleanupScheduler
07:34:33.141 [main] INFO  o.c.o.s.cleanup.CleanupScheduler - Stopping cleanup scheduling
07:34:34.417 [ThreadPoolTaskScheduler-1] INFO  o.c.o.s.i.UserIdentityCacheService - Engine user identity sync complete
07:34:35.167 [main] INFO  o.c.o.s.telemetry.TelemetryScheduler - Initializing TelemetryScheduler
07:34:35.168 [main] INFO  o.c.o.s.telemetry.TelemetryScheduler - Starting telemetry scheduling
07:34:35.169 [ThreadPoolTaskScheduler-1] INFO  o.c.o.s.telemetry.TelemetryScheduler - Checking whether telemetry data can be sent.
07:34:35.184 [ThreadPoolTaskScheduler-1] INFO  o.c.o.s.telemetry.TelemetryScheduler - Telemetry disabled.
07:34:35.252 [main] INFO  o.c.o.s.u.c.e.IngestionConfiguration - No ingestion api secret was configured, generated a temporary token [xpis1G9DGnNZJoOZ].
07:34:36.363 [main] INFO  o.c.o.s.i.e.EngineImportScheduler - Start scheduling import from engine camunda-bpm.
07:34:37.792 [ThreadPoolTaskScheduler-1] INFO  o.c.o.s.i.e.s.d.AbstractDefinitionResolverService - Definition with id [KundeAktionenDecision:1:100787297] ha
sn't been imported yet. Trying to directly fetch the definition from the engine.
07:35:53.925 [qtp638695843-14] ERROR o.c.o.r.p.GenericExceptionMapper - Mapping generic REST error Could not get entity names search request EntityNameRequestDto(collectionId=3e08167c-25ec-473f-a159-0761801701a3, dashboardId
=null, reportId=null, eventBasedProcessId=null)
        at org.camunda.optimize.service.entities.EntitiesService.getEntityNames(
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(

HI @hahi

I recommend reaching out to our Support Team on Jira directly. I think they can address your issue quickly.