Hello camunda team & community.
I love to get some advice, whether camunda is the right plattform to cover our workflow automatization needs.
As far as I understood the whole concept of BPMN and Camunda as plattform to bring automatic workflows alive, camunda is able to send and receive information from a broad variety of systems and to process these information in a way that we call our worklfow.
I have some questions which I like to get an thought from your side to. Just to clarify: I am not a tech-guy, but from the business side - and trust to your technical knowledge.
Most of the new task are initiated by receiving emails or messages (e.g. task items in slack etc.) in a shared team inbox/slack board etc. Depending on the task, different programms are used to solve the issue (e.g. ERP for address changes, CRM for communication with customers, DAM for pictures etc), sometimes a combination of those. Is it possible to automatise the process of confirming that an email is received, read out the relevant information and open up a ticket in the required system as well as assign the task to a certain user? I am thinking about to use some kind of ai-tools to read out the message, stear the needed sla by semantic analysis and assign to the correct user etc.
Does camunda provide a gui, in which tasks can be done without opening the system required to process the information? The idea is to have “one gui for all systems for very basic tasks”, e.g. address change.
Does camunda provide a possibility to not just send and receive information but to start e.g. a calculation within another system without the user openened it? E.g. Calculating an unique product price by sending information as provided in the email to this system, trigger an calculation and receive the calculated price as well as further needed information (e.g. valid until …)?
In relation to 3., how do camunda tools measure the progress of a process step exercised in a productive system? Is it a measurment in a way of “sent information to system xy” = process step done or “system xy received information and proceeded a calculation/transaction”? The “concern” is, that process steps are assumed to be done because information are sent, not because something necessarily is proceeded.
Regarding the required api of the systems in use I feel some challenges ahead. These systems are specific for the econimic sector and sometimes kind of old fashioned and self-developed. What kind of api does camunda need to do the roughly scetched tasks above? Is there any kind of checklist which I can present to our IT guys to check how much effort a customizing would be to provide the needed functionality?
I guess, some of the answers to my questions could be found with more technological knowledge in the learn section. I am sorry if i ask some very basic questions and am happy about links to content that explains the issue for business guys …
Unfortunately, there exist some thoughts that camunda is as most of the used process tools in the past “almighty” until they are used in practice… So i need some information to convice my colleagues…
Thanks a lot for any help!